Dallas Equipment Rental

Can I pick up or drop off the equipment myself?

For your safety, and the limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.

Where is Dallas Equipment Rental located?

Dallas Equipment Rental is located in Dallas Tx.

What is “local delivery”?

Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.

Does Dallas Equipment service my area?

Dallas Equipment services the greater Dallas/Fort Worth metroplex.

Who do I call for questions or concerns regarding the equipment that was delivered?

If you require service or have any concerns regarding your rental equipment, please contact your Dallas Equipment Rental Coordinator.

When will my equipment be picked up?

While we do our best to pick up equipment promptly at the end of each rental term, scheduling issues or other unforeseen circumstances may cause delays. The equipment may not be picked up for several hours, days, after the scheduled pick-up time. In such cases, the customer is responsible for housing the equipment until it is picked up. If you are not able to house the equipment or require that it be picked up from the job site before a designated date or time, you must notify your Rental Expert in advance. Additional charges may apply.

Do I have to call when I am done with the equipment?

You only need to call us if one of the following conditions applies:

• If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.
• If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.

Am I responsible for damages?

In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.

Am I responsible for toll charges?

Yes. The customer is responsible for all toll charges assessed during delivery and pickup.

If my rental equipment is dropped off at 10 AM for a 1 Day rental, how long do I have to use the equipment?

You may use the equipment for up to eight (8) hours through 10 AM on the following business day. If you use the equipment for more than one (1) 8-hour shift, you will be charged for two (2) days of use.

Can I get a delivery tomorrow?

Yes, in most cases we can deliver the equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available. In some cases, if the equipment is available, and trucks are available, we can deliver on the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.

How long is each rental period?

• One Day Rental = One (1) 8-hour shift over a 24-hour period
• One Week Rental = Five (5) 8-hour shifts over a seven-day period
• One Month Rental = Twenty (20) 8-hour shifts over a 28-day period

Is fuel included?

No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise, you will be charged a refueling fee.

Do you guarantee delivery time?

We always do our best to deliver the equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time. If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.

Do you offer trailer-mounted or towable boom lift rentals?

No. We currently do not offer trailer-mounted or towable boom lift models for rent.